fufu4d Privacy Policy

This page describes what information we collect when you register and use fufu4d, how we protect that data, and your rights regarding it. We collect personal information only to verify your identity, process your payments, operate live-dealer tables and sportsbook markets, and keep your account secure. This policy applies to all account holders in supported jurisdictions where local law permits our service.

We recognize that data security underpins trust on fufu4d. Our practices follow Indonesia's applicable data-protection standards and payment-processing compliance rules. We do not sell your information to third parties. We retain personal data only as long as necessary to serve your account or meet legal obligations. This policy describes the choices you have about your data.

What We Collect on fufu4d

We collect information you provide directly and information generated during your use of fufu4d. During account registration, we ask for your email address and basic personal details. Once you verify your identity, we collect government-issued ID information—your national ID number, name, date of birth, and address—through our KYC (Know Your Customer) verification process. This step is mandatory under the jurisdiction rules that apply to your account. We also collect the payment method you link—your DANA, e-wallet, mobile banking, local payment, online payment, or bank account details (e-wallet, mobile banking, local payment, online payment).

During gameplay, we log your account activity: bets placed, games played, live-table sessions, sportsbook wagers, deposits and withdrawals, and chat messages in live-dealer rooms. We record your login attempts, IP address, device type, and browser information for security purposes. This activity data helps us detect fraud, prevent account misuse, and operate our platform reliably.

How We Use Your Data

We use your personal information to operate your account and deliver fufu4d services. Your email is used for account notifications—login confirmations, withdrawal requests, password resets, and service announcements. Your identity information is used to verify your account under KYC rules and to ensure you meet any applicable eligibility criteria. Your payment details are used solely to process deposits and withdrawals. We never store full payment credentials; payment processors retain encryption keys and we store only a reference token.

We use activity logs to improve your experience, detect abuse, and comply with legal obligations. If we detect suspicious activity—multiple failed logins, unusual withdrawal patterns, unusual betting behaviour—we may freeze your account temporarily and review the transaction. We contact you via email to confirm the activity is legitimate. We also use aggregated, anonymised data to improve live-table video quality, sportsbook market accuracy, and game performance.

Data Protection and Storage

Our servers are located in data centres with physical access controls, encryption, and backup systems. We use TLS encryption for all data in transit between your device and our servers. Account passwords are hashed using industry-standard algorithms; we never store plaintext passwords. We enable two-factor authentication (2FA) on all accounts as an additional security layer.

We retain your personal data while your account is active. After account closure, we retain data for seven years to comply with payment and anti-money-laundering regulations. Identity documents (ID scans) are retained for three years after verification, then permanently deleted. Activity logs are retained for two years. During major holidays—Idul Fitri, Idul Adha, Imlek, Nyepi—our data-management systems continue to operate; deletion schedules are not interrupted.

Encryption

We use TLS (Transport Layer Security) to encrypt all data between your device and our servers. This prevents interception of passwords, payment details, or betting information.

Access Control

Only fufu4d staff with a legitimate need access your personal data. Payment processors, identity-verification vendors, and customer-support agents see only the data necessary for their function.

Audit Logging

We log all access to personal data by staff and automated systems. These logs are reviewed regularly to detect unauthorized access.

Your Rights and Choices on fufu4d

You have the right to access, correct, or delete your personal data. Log into your account and visit Account Settings to view, update, or request deletion of your personal information. If you request account deletion, we delete your personal data within 30 days, except data we are required by law to retain (payment records, identity verification, anti-fraud logs). Deletion is permanent and your account cannot be recovered.

We do not use cookies to track you across other websites. We use session cookies to maintain your login state on fufu4d—these expire when you close your browser or log out. We use analytics cookies to measure site performance and user behaviour; these are anonymised and do not identify you personally. You can disable analytics cookies in your browser settings without affecting fufu4d functionality.

If you believe we have mishandled your data or wish to exercise your rights, contact our support team through your account dashboard. For data-protection complaints, you may also file a report with the relevant Indonesian data-protection authority. We respond to all data requests within 14 days. This privacy policy may be updated periodically; we notify all account holders of material changes via email.